FAQ

Answer.

The Menstrual-Shift Pill (Event Pill) is classified as a medium-dose hormonal pill.

It contains higher amounts of progestin and estrogen compared to low-dose birth control pills.

By taking the Menstrual-Shift Pill, you can safely postpone your menstrual period to match your schedule.

While taking the pill, your period will not occur.

Once you stop taking it, your period will usually start within a few days, although this may vary from individual to individual.

To maintain proper hormone balance, take the pill at the same time every day (within a 1–2 hour window).

Answer.

If you wish to bring your period forward, you’ll need to take the Menstrual-Shift Pill (Event Pill) — a medium-dose pill such as Planovar — starting around the 3rd day of your current period, for 14 consecutive days.

After completing the 14-day course, your period will typically start a few days later.

Please note that individual responses may vary, and it is not possible to guarantee perfect timing of your period.

To maintain stable hormone levels, take the pill at the same time each day as consistently as possible.

Answer.

To delay your period, take the Menstrual-Shift Pill (Event Pill) — Planovar (a medium-dose hormonal pill manufactured by Asuka Pharmaceutical) — once daily starting 5 days before your expected period.

Continue taking one tablet per day until the day you want to keep your period delayed.

While taking the pill, your period will not occur.

After you stop taking it, your period will usually start within a few days.

Please note that individual responses may vary, and the exact timing of your period cannot be guaranteed.

To maintain stable hormone levels, take the pill at the same time every day during the treatment period.

We recommend starting at a time that best fits your daily routine to help avoid missing a dose.

Answer.

Take one tablet per day, preferably at around the same time each day.

Because the pill may cause mild nausea, it’s recommended to take it before going to bed, allowing some time after your last meal.

At our clinic, we also prescribe an anti-nausea medication (Metoclopramide) to help prevent side effects.

If you’re concerned about nausea, take one Metoclopramide tablet together with the pill.

If you want to delay your period:

Start taking the pill at least 5 days before your expected period and continue until the day you wish to keep your period delayed.

If you want to bring your period forward:

Start taking the pill on the 5th day of your period and continue for 10 consecutive days.

Answer.

Possible side effects of the Menstrual-Shift Pill (Event Pill) include nausea, vomiting, mild genital bleeding, headache, and swelling.

According to reports, these side effects occur in about 10% of users.

At our clinic, we provide a free anti-nausea medication for the number of days you will be taking the Menstrual-Shift Pill, to help prevent discomfort and make it easier to take.

Please feel free to take advantage of this service when using the pill.

Answer.

If you are taking a low-dose birth control pill, you can delay your period by skipping the placebo (inactive) pills for the number of days you wish to postpone menstruation.

After taking your 21st active pill, continue by taking pills from your next pack instead of the placebo tablets.

Then, start a new pack on the 8th day after finishing the extended course.

Please note that there are two main types of low-dose pills:

Monophasic pills (such as Marvelon, Favoir, Ortho)

Triphasic pills (such as Triquilar, Ange, Synphase)

The method for shifting your period may vary slightly depending on which type you are using.

For more reliable control of your menstrual cycle, we may recommend using a medium-dose pill (Menstrual-Shift Pill / Planovar) instead of your current low-dose pill.

Answer.

There is generally no problem taking this medication.

Please refer to the information below.

For the Menstrual-Shift Pill (Event Pill), morning-after pills, and low-dose birth control pills,

there is usually no issue unless you are allergic to the pill itself or its active ingredients.

People with common allergies such as hay fever or food allergies (including eggs or buckwheat)

can generally use these medications without any problem.

If you have any other drug or substance allergies,

please note them on your medical questionnaire and consult us in advance.

Answer.

Prescription Details

At the time of prescription, you will receive:

14 tablets of Planovar (Menstrual-Shift Pill)

14 tablets of Metoclopramide (anti-nausea medication)

These two medications are prescribed together as a set.

If you have any leftover pills after completing your course,

you may keep them as spares and use them again when you wish to adjust your menstrual schedule at a later time.

Please feel free to consult us before reusing them.

Answer.

Your Medication Will Be Delivered in 3 Simple Steps

STEP 1: Fill Out the Medical Questionnaire

Please complete the online medical questionnaire first.

Our doctor will carefully review your answers to confirm your health condition and suitability for the medication.

STEP 2: Choose Your Payment Method

Select your preferred payment option to complete the order.

STEP 3: Provide Your Delivery Address

Enter your desired delivery address.

Your prescribed medication will be shipped discreetly once your consultation is approved.

The prescription will be issued based on the doctor’s review of your medical questionnaire and your preferred medication.

Please make sure to complete the questionnaire before proceeding.

Answer.

Yes, you can.

Our clinic provides online consultations and prescriptions, allowing you to complete the entire process — from consultation to delivery — using only your smartphone, without visiting a clinic in person.

You can also choose where to receive your medication, not just at home.

Options include Yamato Transport offices, post offices, or convenience store pickup locations.

This means your medication will not be delivered directly to your home, ensuring your privacy.

We offer various payment options — including credit card, convenience store payment, ATM transfer, and PayPay — so you can choose whichever method is most convenient for you.

No billing statements or receipts will be mailed to your home, so please rest assured that your privacy is fully protected.

Answer.

Cash payment is available at convenience stores.

Please select this payment option at checkout.

Answer.

In principle, this service is available to individuals aged 18 and older.

Answer.

You can choose your preferred delivery method after completing the online medical questionnaire.

Depending on your needs, you can select from various options such as:

“I don’t want anyone to find out.”

“I want it delivered to my home while I’m away.”

“I need to take the medication as soon as possible.”

“I want to pick it up on my way to school or work.”

We offer flexible delivery methods to match your lifestyle and privacy needs.

You can make your selection after filling out the counseling sheet, when the delivery options are presented.

Answer.

We ship your medication using Yamato Transport (Kuroneko Yamato) or Japan Post delivery services.

For your privacy, the package label will list the contents as “Flea Market Item”, and the sender name will appear as “Same as above” — the clinic’s name will not be shown anywhere on the package.

All items are packaged securely in opaque envelopes or boxes, so the contents cannot be seen.

We take great care to ensure discreet and private delivery for your peace of mind.

Answer.

Yes, it’s possible.

You can pick up your medication discreetly at a Yamato Transport branch office without anyone finding out.

In addition, there are other ways to receive your package without having it delivered to your home.

You can choose to pick it up at a convenience store or a post office, depending on what’s most convenient for you.

Answer.

Yes.

Each prescription is individually packaged according to your personal treatment.

We ship your medication using Yamato Transport (Kuroneko Yamato) or Japan Post, depending on your area and the delivery method you select.

When your package is shipped, we issue a shipping slip number and a tracking number.

After the shipping process is completed, these numbers will be sent to you by notification, allowing you to track your delivery status using each carrier’s official tracking system.

If you wish to change your delivery address or check the detailed delivery schedule after shipment,

please contact the respective carrier directly using your tracking number and your full name:

Yamato Transport Customer Service: 0570-200-000

Japan Post Customer Service: 0570-046-666

Only the recipient may make these inquiries directly with the carrier.

Answer.

Delivery time varies depending on your area and chosen delivery method.

For morning shipments, same-day delivery is available in some regions.

※ Same-day delivery is available for morning-after pills only.

① Kanto Region (Tokyo, Kanagawa, Saitama, Chiba, Tochigi, Ibaraki, Gunma, Yamanashi)

Orders completed by 10:30 a.m. → Same-day delivery (for mailbox or Yamato office pickup)

Orders completed by 6:15 p.m. → Next-day morning delivery

② Other Regions

Orders completed by 10:30 a.m. → Next-day delivery

Orders completed by 6:15 p.m. → Delivery from the following day onward

※ Please note that each delivery time has a cut-off deadline, so be sure to check before placing your order.

Available Every Day (including weekends and holidays)

Morning Delivery: Orders placed by 10:30 a.m.

Evening Delivery: Orders placed by 6:15 p.m.

Answer.

Cut-off time: 10:30 a.m.

Cut-off time: 6:15 p.m.

We use Yamato Transport (Kuroneko Yamato) and Japan Post for all medication deliveries.

Due to their shipping schedules, please be aware that cut-off times apply for same-day or next-day delivery processing.

Answer.

Yes, it is possible.

However, to use this option, you must be registered with Kuroneko Members (Yamato Transport’s membership service) and complete the setup on your own.

Since the process can be somewhat complex, we recommend choosing pickup at a Yamato branch office if you are not familiar with the procedure — this is the most reliable and discreet method to avoid anyone finding out.

There have been occasional issues with convenience store pickup, such as being unable to select it on the website or delays in delivery time after choosing that option.

If you prefer not to have the package delivered to your home, we strongly recommend pickup at a Yamato branch office instead of a convenience store, to ensure secure and timely delivery.

If you have already chosen convenience store pickup and need to inquire about your package after shipment, please contact Yamato Customer Service (0570-200-000) directly.

Please note that our clinic cannot respond to delivery-related inquiries once the package has been shipped.

Answer.

Please follow the steps below to complete convenience store pickup.

You can only change to convenience store pickup after the shipping process has been completed, once a tracking number has been issued, and via the “Scheduled Delivery Notification” email from Yamato Transport.

Requirements:

You must be registered with Kuroneko Members (Yamato Transport’s membership service).

The recipient information must match the information registered with your Kuroneko Members account.

The recipient must make the change personally via the link in the delivery notification email.

The selected convenience store must be one that supports Yamato package pickup.

Please check available convenience stores by selecting the store type and filtering by your area using the link below:

https://www.e-map.ne.jp/p/yamato01/

Please note that it may take some time before you can make changes online after shipment.

If you skip this confirmation or enter incorrect information, convenience store pickup may not be available.

Be sure to check carefully before using this option.

If you are unable to change the delivery method, your package will be delivered to the originally registered address.

If you do not wish to receive it there, please contact Yamato Customer Service (0570-200-000) to request a change, such as pickup at a Yamato branch office.

Answer.

We offer the following four main payment methods:

Credit Card Payment / Convenience Store Payment (Cash)

ATM / Bank Transfer

PayPay

GMO Deferred Payment System (postpaid) — A bill will be sent to your home address.

Please note that minors need parental consent to use this option.

Before using GMO Deferred Payment, please make sure to read the

Terms and Conditions and

Privacy Policy.

Answer.

If you wish to cancel your order, please note that the following rules apply:

▼ Refunds Before Shipment

If you cancel before shipment, we will refund your payment after deducting the system usage fee.

Refunds will be made either via PayPay or bank transfer, minus the applicable transfer fee.

▼ Refunds After Shipment

Once the medication has been shipped, refunds are not available,

as all prescriptions are individually prepared and packaged for each patient.

Please review these conditions carefully before completing your order.