FAQ

Answer.

Your medication will be delivered in 3 simple steps:

STEP 1: Fill out the medical questionnaire

STEP 2: Choose your preferred delivery method

STEP 3: Confirm your payment and shipping address

After you complete the counseling sheet, a doctor will review your responses.

The prescription will be made based on your consultation and the medication you wish to receive.

Please make sure to fill out the counseling sheet before proceeding.

Answer.

You can receive your prescription online and choose a pickup location other than your home, ensuring complete privacy.

Our clinic offers online medical consultations, allowing you to complete the entire process — from diagnosis to medication delivery — using just your smartphone, without visiting a hospital.

You can choose from various delivery options such as pickup at Yamato service centers, post offices, or convenience stores, so your medication won’t be delivered directly to your home.

We also provide multiple payment methods, including credit card, convenience store payment, ATM payment, and PayPay.

No invoices or statements will be sent to your home, so you can use our service confidentially and with peace of mind.

Answer.

You can pay in cash at a convenience store. Please use that payment method.

Answer.

In principle, this service is available to users aged 18 and over.

Answer.

The pill commonly referred to as “the birth control pill” usually means the low-dose type.

When taken correctly every day, it is more than 99% effective in preventing pregnancy.

It also helps regulate irregular menstrual cycles, making it easier to plan for trips, vacations, or other special events.

In addition, low-dose pills can help relieve menstrual cramps, ease premenstrual syndrome (PMS) symptoms, and improve acne.

Because of these benefits, we recommend consultation for those who suffer from menstrual pain or skin problems.

The appropriate prescription may vary depending on when you start taking the pill and how you take it.

It’s best to discuss with your doctor to find the method that suits you.

Please feel free to consult us anytime.

Answer.

Low-Dose Pills Available at Our Clinic

At our clinic, we offer the following low-dose birth control pills:

“Favoir,” “Marvelon,” “Triquilar,” and “Labellefeuille.”

For details on pricing, side effects, and other information, please visit our page:https://personalcareclinic.jp/en/menu/lowdosepill/

◼︎ Favoir

Favoir contains two types of female hormones — a progestogen and an estrogen — and is a generic version of Marvelon, which is a third-generation pill.

All 28 tablets contain the same amount of hormones, making it a monophasic pill. Because the hormone composition is consistent, it provides high contraceptive effectiveness and can also help improve PMS symptoms.

◼︎ Marvelon

Marvelon features desogestrel (DSG), a third-generation progestogen.

This generation of progestogen helps suppress male hormones, which are linked to excessive sebum production — one of the causes of acne. Therefore, it can also help improve acne symptoms.

Start taking the pill between the 1st and 5th day of your period, one tablet daily at approximately the same time each day.

Take the white tablets for 21 days, followed by the green tablets for 7 days, continuing for a total of 28 days.

After finishing one pack, start the next sheet the following day from the “Start” mark on the upper left corner, following the arrows.

◼︎ Triquilar / Labellefeuille

Triquilar is a second-generation low-dose birth control pill and belongs to the triphasic type, which adjusts hormone levels in three phases to more closely match the body’s natural hormonal rhythm.

Because of this, it tends to reduce side effects such as breakthrough bleeding.

Begin taking it between the 1st and 5th day of your period, one tablet daily at about the same time each day.

Take 6 brown tablets, then 5 white tablets, followed by 10 yellow tablets, and finally 7 white tablets, for a total of 28 consecutive days.

After completing one sheet, start the next pack the following day from the brown tablet labeled “1” in the upper left corner, and continue in the order indicated by the arrows.

Answer.

Please start taking the pill on the first day of your next period.

You should begin no later than the fifth day of your period.

If you miss that timing, please wait and start again from the first day of your next period.

Even if your period starts in the middle of the pack, please continue taking all 28 tablets, including the placebo (inactive) pills.

After finishing one sheet (28 tablets), start the next pack on the following day without any break.

All medications prescribed by our clinic are 28-day packs, which help prevent missed doses.

To avoid forgetting to take your pill, choose a convenient time each day and try to take one tablet with water at the same time daily.

Please note that taking the pill at irregular times can cause unstable hormone levels and may lead to breakthrough bleeding.

Answer.

Contraceptive protection begins after taking the low-dose birth control pill correctly for seven consecutive days.

According to clinical data, after more than two months of consistent use, the pill can provide up to 99.7% contraceptive effectiveness.

If you miss doses, the contraceptive effect will decrease.

In that case, please use additional protection (such as condoms) until you have taken the pill correctly for seven consecutive days again.

Answer.

If you forget to take your pill:

Within 12 hours:

Take the missed pill as soon as you remember. Continue with your regular schedule afterward.

If you remember the next day:

Take two pills at once — the one you missed and today’s pill.

If you miss pills for two or more consecutive days:

Please contact your doctor for further instructions.

If you are a patient at our clinic, please send us a message via chat first for guidance.

Changing your pill-taking time:

If you want to change the time you take your pill in the middle of a cycle, please make the change within 12 hours of your usual time.

Examples:

OK: Currently 8:00 a.m. → New time 12:00 p.m. (within 12 hours)

Not recommended: Currently 8:00 a.m. → New time 10:00 p.m. (more than 12 hours difference)

Answer.

This is a special first-time consultation plan that includes both the “Favoir” (monophasic) and “Labellefille” (triphasic) low-dose birth control pills.

With this trial plan, you can try both types and see which suits your body best.

Low-dose birth control pills differ in hormone balance depending on the type:

Monophasic pills (like Favoir) contain the same hormone level in every tablet.

Triphasic pills (like Labellefille) have three phases of hormone levels, designed to more closely mimic your body’s natural menstrual cycle.

Because hormone sensitivity varies from person to person, some users find monophasic pills cause fewer side effects, while others respond better to triphasic pills.

For mini-pills, both options are monophasic but differ in estrogen content:

Noriday contains slightly more estrogen, which may help reduce side effects.

Azalia has lower estrogen levels, and may also cause fewer side effects depending on individual response.

This plan is available for first-time patients only, allowing you to safely try different options while monitoring for side effects under medical supervision.

Answer.

Possible Side Effects of Low-Dose Birth Control Pills

You may experience nausea, irregular bleeding (spotting), or mood changes while taking the pill.

The most common side effect is irregular bleeding, which occurs in about 20% of users.

These symptoms usually improve within 1 to 3 months as your body adjusts to the hormones.

A rare but serious side effect is blood clot formation (thrombosis).

To reduce this risk, please make sure to drink plenty of water and avoid lifestyle factors that increase the risk of blood clots, such as smoking and obesity.

We also recommend having a check-up with a gynecologist every 6 to 12 months while taking the pill.

Answer.

Event-use Pill [Period Adjustment]

Planovar is a medication that can be used to delay or bring forward your menstrual period.

It’s safe even for first-time users — you simply take one tablet per day for up to 14 days.

This short-term use has minimal effects on your body and also provides contraceptive benefits, offering peace of mind while you enjoy your special plans.

If you have an important event, trip, or occasion and wish to adjust your period timing, this option is a convenient and reliable solution.

Answer.

Some possible side effects include nausea, vomiting, slight genital bleeding, headache, and swelling (edema).

The reported frequency of these side effects is around 10%, and they are usually mild and temporary.

At our clinic, we provide anti-nausea medication free of charge for the number of days you will be taking the period-adjustment pill, to help ensure your comfort.

Please feel free to take advantage of this option when using the pill to adjust your period.

Answer.

In general, there is no problem. Please refer to the following.

▼ About allergies

For emergency contraceptive pills (morning-after pills) and low-dose birth control pills, there is no issue unless you have an allergy to the pill itself or its ingredients.

People with allergies such as pollen allergy, egg allergy, or buckwheat allergy can usually take the pill without any problem.

If you have other medication allergies or uncertain allergic reactions, please indicate them on your medical questionnaire and consult with your doctor before starting.

Answer.

You can choose the delivery method after filling out the medical questionnaire.

Whether you:

Prefer complete privacy,

Want your medication delivered to your home even while you’re out,

Want to receive your medication as soon as possible, or

Wish to pick it up on your way to school or work,

you can select a delivery option that best suits your lifestyle.

After completing your counseling sheet, you’ll be guided through the delivery method selection page, where you can choose your preferred option.

Answer.

Your medication will be delivered using Yamato Transport (Kuroneko Yamato) or Japan Post services.

The package label will list the item name as “Marketplace Item,” and the sender’s name will appear as “Same as above,” so the clinic’s name will not be shown anywhere on the package.

All items are shipped in opaque envelopes or boxes, ensuring discreet, privacy-protected packaging so that the contents cannot be seen from the outside.

Answer.

Yes, it is possible.

You can pick up your medication discreetly at a Yamato Transport service center, so no one around you will know.

In addition, there are other options for receiving your package outside your home, such as pickup at convenience stores or post offices.

These methods allow you to receive your medication privately and securely, without drawing attention.

Answer.

Yes. Each medication is carefully packaged individually according to your personal prescription.

Shipping is handled through Yamato Transport or Japan Post, depending on your area and the delivery method you choose.

When your order is ready for shipment, a tracking number (invoice number) will be issued and sent to you once the shipping process is complete.

You can use this number to track your package directly on the official tracking systems of Yamato Transport or Japan Post.

If you would like to change your delivery location or check detailed delivery information after shipment, please contact the appropriate support center directly using your tracking number:

Yamato Transport Support Center: 0570-200-000

Japan Post Support Center: 0570-046-666

Please note that these inquiries must be made by the recipient personally to ensure privacy and accurate handling.

Answer.

Delivery Time and Cut-off Schedule

Delivery times vary depending on your region and chosen delivery method.

For morning shipments, same-day delivery is available in certain areas.

※ Same-day delivery is available for emergency contraception (morning-after pill) only.

① Kanto Area (Tokyo, Kanagawa, Saitama, Chiba, Tochigi, Ibaraki, Gunma, Yamanashi)

If payment and delivery information are completed by 10:30 a.m.,

→ Same-day delivery is available. (Delivery to your post box or Yamato branch pickup)

If completed by 6:15 p.m.,

→ Next-day morning delivery is available.

② Other Regions

If payment and delivery information are completed by 10:30 a.m.,

→ Next-day delivery is available.

If completed by 6:15 p.m.,

→ Delivery will be made from the following day onward.

Cut-off Times (including weekends and holidays)

Morning shipment: Orders and payments completed by 10:30 a.m.

Evening shipment: Orders and payments completed by 6:15 p.m.

Please make sure to check these cut-off times before placing your order.

Answer.

Orders placed by 10:30 a.m. will be included in the morning shipment.

Orders placed by 6:15 p.m. will be included in the evening shipment.

▼ Important Notice

Our clinic uses Yamato Transport (Kuroneko Yamato) and Japan Post for medication delivery.

Please note that there are cut-off times for shipment processing due to the carriers’ delivery schedules.

Answer.

Yes, convenience store pickup is available.

However, to use this service, you must register for Yamato Members (Kuroneko Members) and complete the process yourself.

Since the procedure can be a bit complicated, we recommend picking up your package directly at a Yamato service center if you wish to keep your delivery completely private and simple.

Answer.

Please follow the steps below to receive your medication at a convenience store.

Convenience store pickup is available only after the shipment has been processed and a tracking (invoice) number has been issued.

You can change the delivery location from the “Scheduled Delivery Notification” email sent by Yamato Transport.

To use this service, the following conditions must all be met:

Registration with Yamato Members (Kuroneko Members)

The recipient information must match the details registered in your Yamato Members account

The change must be made by the recipient personally through the link in the delivery notification email

Your selected convenience store must be one that supports Yamato parcel pickup

Please check the available pickup locations in your area using the following link:

👉 https://www.e-map.ne.jp/p/yamato01/

It may take some time before the web-based change option becomes available after shipment.

If there are errors in your information or if the above requirements are not met, convenience store pickup may not be possible.

Please confirm all details carefully before using this option.

If you are unable to change the pickup location online, your package will be delivered to the original address registered at the time of shipment.

If you do not wish to receive it there, please contact Yamato Transport Support Center (0570-200-000) directly to request pickup at a Yamato service center or another alternative delivery method.

Answer.

Available Payment Methods

We offer four standard payment methods:

Credit card payment

Convenience store payment

ATM / Bank transfer

PayPay

In addition, you can use the GMO Deferred Payment System, which allows payment after delivery.

Please note that for this option, a billing statement will be sent to your home, and minors will need parental consent.

Before using the GMO Deferred Payment service, please read the following carefully:

Terms and Conditions

Privacy Policy

Answer.

In case of cancellation, we will process it according to the following policy. Please read carefully.

▼ Refunds before shipment

If you cancel before your medication is shipped, we will refund the payment minus the system usage fee.

Refunds will be made via PayPay or bank transfer, with transfer fees deducted.

▼ Refunds after shipment

Once the medication has been shipped, refunds are not available because each prescription is prepared and packaged individually.